This security door had been installed in my house by Pete Harvell Sept/Oct 2010 Within two months of that I complained about rust and the white powder-coating coming off, all across the bottom.

My neighbor across from me had the same sized door installed by Lowe's and for the same reason - rust - meanwhile had her third door installed, courtesy of Lowe's. I chatted with the installer and he mentioned that this was not uncommon. We suspect some quality/production issue with the manufacturer.

Since then, it's been clearly well over a year, I had the opportunity, before my recent trip around the world, to talk to the most pleasant store manager of the Citrus Heights, CA, Lowe's, A.J. Already before the trip he assured me that Lowe's will stand behind me on this and make it right. Since my return I talked to him again to restart the process, and he added that the manufacturer, who clearly is doing noone any favors, has been dropped as a supplier by Lowe's.

Excellent and well done. The replacement door will be from a different and proven manufacturer.

Bravo Lowe's !